What Is The Account Verification Process?
Bigspin asks every player to verify their identity. The process is simple; you will receive an SMS including a link. To complete the verification process, you just need to click on it and you will receive a “Success!” confirmation message. This is done to guarantee players a secure gambling environment and to protect the players from any possible instances of fraud. In some cases, you may be required to send us identity documents, in which case our Customer Support team will notify you accordingly.
Why did my deposit not go through?
There are multiple reasons why the deposit made from your credit card can be declined. One of the most common reasons for this is usually your browser configuration, where something in your web browser may cause load in issues to Bigspin.com. To solve this, simply delete your cookies and/or temporary Internet files (cache).
Below is a quick guide on how to do that on the most common web browsers:
- Choose Tools.
- Select Options.
- Go to the tab called Privacy.
- Choose Remove individual cookies.
- Choose Tools.
- Select Internet Options.
- Go to the tab called General.
- Select delete and then delete all cookies.
- Click Chrome menu on the browser toolbar.
- Select Tools.
- Select Clear browsing data.
- Use the checkboxes to select ‘Cookies and other site and plug-in data’ and also ‘Cached images and files’.
- Click ‘Clear browsing data’.
- Open Safari browser
- Choose Safari Preferences, and then go to Privacy.
- Click Details.
- Select one, more or all websites that stores cookies, and then click Remove or Remove All.
- When you have finished removing websites, click ‘Done’.
On your iPhone:
- From the Home screen, choose Settings Safari.
- Tap Clear Cookies to remove cookies
iPhone iOS 9 or iOS 8.
- Launch Settings app on your iPhone.
- Scroll down and tap on the Safari section
- Tap on Clear History and Website Data.
- Confirm the action by tapping on Clear History and Website Data at the bottom.
On your Android:
- Launch your browser.
- Click on the Menu key, and then press More.
- Click on Settings.
- Scroll down to the section called Privacy Settings.
- Click on Clear All Cookie Data.
- Click OK.
If you have cleared your cookies and internet cache and cookies yet you still can’t deposit money into your Bigspin.com account, then it may be a problem related to the use of proxies and Virtual Private Networks (VPNs) to access our website or the payment method you are using.
What to do when Your Credit or Debit Card has been declinedThis is problem is mostly caused by lack of sufficient funds in your card, so the first and main thing to do is to check how much money you have available in your card. If there is sufficient balance, try the process of using your card again on our site.
What to do when your card is been blocked.Some banks and credit card companies, for security reasons or a safety precaution, usually put a temporary block on your card when the requested transaction is ‘questionable’ or when the request is done from/to an unrecognized device. To lift such a block, all you need to do is to contact the bank or the credit card company and grant them authorization before you can go ahead with your online transaction. If there are other reasons for the block, the bank should also be able to explain it all to you before trying to process the online transaction on our site once again.
What to do when your card is already registered with another account.Users usually go through this problem if they had previously registered or used their credit card with one of our accounts, which forces the system to prevent you from registering using the same information twice. In such an instance, you should contact our Customer Support team to help fix the situation.
Kindly note that all real money players can only have ONE (1) account registered with Bigspin.com.
What are the costs to join?We will never charge fees to join Bigspin.com.
What credit cards do you accept?We accept Visa and Mastercard.
In addition to credit cards, what other methods can I use to deposit money?
We can accept cash deposits via person-to-person transfers, cashier’s checks and bank wires. Log in to your account and click on “Cashier” to learn how to easily and quickly fund your account online. You can also contact our Customer Service Department to receive instructions on how to deposit fund
How long does it take to process my money after a withdrawal?Bigspin.com agents always work hard and round the clock (24/7) to process your withdrawals in the fastest and most hassle-free way possible. However, this process sometimes goes a bit slow due to the rules in the financial institution or bank that you are using. So whereas the regular waiting period for the process of money hitting your account after a withdrawal is 24-48 hours, you may sometimes need to wait 3 to 5 business for some payments to be processed. If you do not receive the money one week (7 days) after initiating a withdrawal, feel free to contact our Customer Support team for necessary assistance
You can request a payout any time via the online cashier. Log into your Bigspin account, click on “deposit”, select the “payout” option and follow the easy instructions. You can also request a payout by contacting our Customer Service Department toll free +1 (844) 335-3536 . We ONLY process payouts Monday thru Friday, and unlike the industry standard of a week, you can get your payouts approved and sent within 48 hours.
- Please allow 48 business hours for your payout request to be reviewed.
- Payouts are reviewed and processed Monday thru Friday, between 8:00 am ET to 2:00 pm ET, with the exception of Holidays. Important Notice: Identity Verification and other Documentation are often required. Payout Requests will not be completed until all requested documentation has been submitted, received and approved by Bigspin Staff.
- Upon payout approval, and depending on method requested, your payout may take between a few hours, in the case of Person to Person Transfers, to a few days (for transactions involving banking entities) to reach you. Feel free to ask our customer service department for additional information regarding time frames for different payout methods.
Is there a charge for transferring money to Bigspin.com?Bigspin.com DOES NOT charge any additional fees or extra charges for deposits made on to user accounts. In addition, all players are entitled to ONE FREE PAYOUT every month ($500 USD minimum).
Any additional withdrawals requested by players in the same month will carry some small additional fees according to our payment terms and conditions.
What types of bonuses can I get at Bigspin.com?
Bigspin offers a wide variety of bonuses, created to satisfy your gaming preferences. You can check our promotions page to choose one of our deposit bonuses, and cash out your winnings once you complete the wagering requirement stipulated for it. We also have numerous promotions, special offers and tournaments in which you can enjoy bonuses by simply participating in them
You can find all of these promotions’ details, special offers and tournaments, along with their terms and conditions, in our bonus and promo page.
How do I claim my bonus?
Most deposit bonuses are only given on a request basis. Please enter the “Promo Code” for the bonus you want when you are creating your account. If your account is eligible to receive a bonus, it will be added promptly.
What bonuses do you offer?
We always offer several promotions to our players. Visit our promotions page for available bonuses.
Bonuses and Promotions
Once you create your Bigspin account, you may receive a first-deposit bonus, which allows your first bankroll to increase. Wagering Requirements: 30 times the bonus money plus one time the initial amount of deposit. For example: Make a $500 deposit and select a 100% sign up bonus will receive a $500 bonus, giving you a total of $1000. 500 X 30 + 500 = $15,500. (while playing any game that has a 100% contribution rate towards bonus rollover) All bonuses and promotions issued by us, along with any possible bonus winnings, cannot be paid out unless the wagering requirements are met. The wagering requirement on all bonus money earned from all bonus incentives and competition winnings is thirty (30) times the bonus amount plus one time the deposit amount, unless stated otherwise. Any wagers placed in Live Casino Games, Craps and all progressive jackpot games, do not fulfill player’s obligations towards wagering requirements. Additionally, any bets placed on opposing even money bets, such as all side bets on roulette and red/black, will not be counted towards the fulfillment of bonus wager requirements. Any withdrawal request made whilst a bonus is active on the account will only be allowed if the Player agrees to forfeit any attributable bonus funds and winnings accrued whilst the bonus has been active. However, if any bonus funds have been played then the player will not be able to forfeit the bonus or request a withdrawal from the account. Bonuses must be wagered a predetermined number of times before any withdrawal request can be made. Refer to the terms and conditions of the offer for this information. If this is not listed, a 30x bonus wagering requirement will be assumed.
How can I play at Bigspin.com Casino?To play games on our site, simply visit Bigspin.com, create an account freely, and then make your initial deposit, which will automatically get your our awesome sign up bonus and give you the go-ahead to start playing and enjoying our fun casino games!
Can I play at Bigspin.com on my Mobile Device?Absolutely Yes! To do so, open any web browser on your mobile phone, type in www.Bigspin.com, register for an account (if you hadn’t done so before), key in your login details and start playing and enjoying our fun casino games!
Which mobile device do I have to use so I can play at Bigspin.com?You can access and enjoy a variety of Bigspin.com games from almost all kinds of internet-powered mobile devices, including an iPad, iPhone, Android devices and other smartphones.
Does Bigspin.com offer bonuses or promotions?Most Definitely! As soon as you have registered an account with us, you will be able to access an array of amazing bonuses and promotions depending on the services you are using. Check out our Bonus and Promotions page for details about these offers, along with their terms and conditions.
Where do I find rules and instructions for your games?Bigspin.com’s ‘How to Play’ section contains all the rules and instructions for our games. You can alternatively find these guides when you click on a game and are ready to try playing it.
What is a Multiplayer table?These are gaming tables that offer the option of playing with other Bigspin.com members on the same table.
Will I be able to chat with other players on the Multiplayer tables?Yes You Can! And more than that, you will also be able to chat with our dealers on the Live Tables of the game(s) you are playing.
What happens if a game freezes when I’m not finished? Is my money safe?Bigspin.com software is designed professionally such that games rarely freeze, unless there is an error from your end (either from the phone or computer). But even in the rare occasion that a freeze does happen, our software will ensure that the game is saved on the round where the freeze happened, meaning you will never lose a bet until you complete the game. Similarly, you money is always safe whenever you are playing at Bigspin.com.
If a game freeze happens, follow these simple steps to help you resume your play:
- Take a screen shot of the game that froze (if possible).
- Note down the time and date when the freezing happened.
- Note down any other key detail that you believe would assist in helping to resolve your issue.
- With the above steps taken care of, go ahead and refresh the page.
- If doing all the above doesn’t help in resolving your issue, you can try clearing the cache and cookies from your computer or mobile devices browser (as was explained earlier in this FAQ) or check your internet connection, which is also another common reason behind game freezes.
- If all of the above fails to help resolve your issue, kindly contact our Customer Support team either via Live Chat or by email (support@Bigspin.com) and we’ll be more than happy to assist you.
What are Random Number Generators (RNG’s) and how do they facilitate my protection?Simply put, RNG’s are computer programs that are in-built in our systems using scientific and mathematical algorithms to help calculate and produce random results during game-plays. RNG’s are essentially responsible for producing the unpredictable and random outcomes for every roulette spin, card deal, or roll of the dice on a craps table, which in turn guarantees that game outcomes will be completely random and not subject to any manipulation by anyone. So, in short, through these RNG’s, you are always assured of getting fair results whenever you play any of our casino games.
How does Bigspin.com ensure that its online casino games are 100% fair to players?Besides the use of creditable systems and software that come with approved RNG’s, Bigspin.com. has third-party auditors to help assess and guarantee fairness in all our games, including strict adherence to the gaming standard fairness regulations.
How does Bigspin.com ensure that its Live casino games are 100% fair?
All our Live Dealers are highly professional and skilled personnel, which helps in facilitating fairness. More than that, especially in regards to avoiding human error, our system logs are designed to log every hand or round of games played on our site, so if there is any discrepancy, we (along with our third-part auditors, can always go back to check the logs to make sure that everything is managed and handled correctly.